Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the quickest and most reliable route. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to respond within two working days, though enquiries involving a fact-check on bonus terms or licensing details can occasionally take a little longer while we verify what you've raised.
If your enquiry relates to a specific site — for example, one of the casinos featured on our list of trusted non GamStop casinos — please name the operator and, where possible, the page you found it on. This helps us track down the right context quickly rather than asking you follow-up questions.
What We Can Help With
- Questions about our reviews — If anything about how we assess casinos not on GamStop, wagering requirements, or payment methods isn't clear, ask us directly.
- Corrections — Terms on welcome offers, free spins and cashback deals change without much notice. If you've noticed something on our site that no longer matches what a casino is currently offering, we want to know so we can update it.
- Content suggestions — If there's a topic around online casinos, gambling sites not on GamStop, or UK payment options you'd like us to cover in more depth, tell us. Reader questions genuinely shape what we write next.
- Partnership or editorial enquiries — If you represent a casino brand, software provider, or another site and want to discuss a working relationship, introduce yourself and explain what you have in mind. We're transparent that some pages on this site include commercial relationships, and no partnership arrangement influences our ratings or rankings.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We'll point you towards independent support such as GamCare or GAMSTOP, though we're not a crisis service and can't offer counselling ourselves.
What to Include in Your Message
A short, specific message gets a faster and more useful reply than a general one. Where relevant, try to include:
- The page or casino your query relates to
- Whether you're asking about a bonus, a payment method, a withdrawal issue, or something else entirely
- Any screenshots or dates that help us understand the timing of what you've experienced
We can't intervene in disputes between a reader and a casino operator directly — those need to go through the casino's own complaints procedure, and where the operator holds a licence, through the relevant regulator or an approved alternative dispute resolution service. What we can do is take your experience into account when we next review that operator.
How We Handle Your Enquiry
Every message is read by a real person, not an automated system. We don't send template replies as a substitute for actually answering what you've asked. Depending on the nature of your enquiry, that might mean:
- A direct answer to your question within our usual response window
- A follow-up question if we need more detail to look into something properly
- A note that we've logged a correction or update for review by our editorial team
We take accuracy seriously, particularly on details like bonus terms, wagering requirements and licensing status, since these change and directly affect what readers can expect. If something we've published turns out to be outdated, we'd rather hear it from you and fix it than leave it standing.
Before You Write In
If your question is about which casinos not on GamStop currently rank highest on our site, or how the sites in our UK-focused casino guide compare on offers and payment methods, you may find the answer faster by checking that page first. It's kept up to date with our current editorial assessment and covers the criteria — licensing, payments, game selection and support — that most readers ask us about.
For everything else, we're glad to hear from you. Thank you for taking the time to get in touch.